Implementation of Pharmaceutical Technical Assistants on Hospital Wards and Their Impact on Patient Safety and Quality of Care: A Qualitative Study on Nurses’ Experiences and Perceptions

Publication type: 
Article
Author(s): 
Marjan De Graef et al.
Citation: 

De Graef  M. et al. (2024) Implementation of Pharmaceutical Technical Assistants on Hospital Wards and Their Impact on Patient Safety and Quality of Care: A Qualitative Study on Nurses’ Experiences and PerceptionsJournal of Nursing Management, Volume 2024, Article ID 7894331, https://doi.org/10.1155/2024/7894331.

Description: 

To explore nurses’ experiences and perceptions of implementing pharmaceutical technical assistants on hospital wards for medication dispensation.*estudy focuses on implementation, role development, and impact on safety and quality of care, identifying critical success factors and improvement opportunities. Methods. In a qualitative descriptive study, between December 2022 and March 2023, 16 semistructured interviews were carried out with a strati5ed purposive sample of nurses across internal, surgical, and geriatric wards. *e inclusion criteria required a minimum of six months of work experience and experience working both day and night shifts. Inductive thematic analysis was performed in NVivo 1.6.1. Results. Semistructured interviews revealed three main themes: (1) patient safety and quality of care, (2) organization of care, and (3) role development and collaboration. *e implementation of pharmaceutical technical assistants on nursing wards was perceived to reduce the risk of medication errors without compromising care quality, allowing nurses to spend more time on direct patient care. Clear communication procedures were vital for successful implementation, highlighting the need for collaboration and information exchange between pharmaceutical technical assistants and nurses. Continuity in assigning pharmaceutical technical assistants was highlighted as crucial to improve medication safety and quality of care. *is is considered an important aspect to ensure a smooth and optimal cooperation between nurses and pharmaceutical technical assistants. Nurses expressed that working with pharmaceutical technical assistants challenged their supervisory role and teamwork dynamics.
Conclusions. Nurses con5rmed the added value of pharmaceutical technical assistants in medication management. Critical factors included dedicated assignments to hospital wards, clear roles, and mutual expectations in collaboration with ward nurses.

Year of publication : 
2024
Magazine published in: 
Journal of Nursing Management